Frustrated because your users keep landing in the Classic view after implementing a Workspace? By employing a clever redirection mechanism with Business Rules and Client Scripts, users are seamlessly guided to the right page in Workspace. This ensures greater efficiency, reduces confusion and can help increase the initial adoption for a Workspace deployment. If you're looking to elevate your users' experience and streamline processes, explore our redirection solution and discover how to make the switch to Workspace a smooth one.

I recently saw a beautiful banner on a colleague's LinkedIn profile celebrating women in technology. A great LinkedIn profile [...]

Let's explore actionable strategies to forge your own career success with #smartCarleen, Carleen Carter, Certified Master Architect and multi-year ServiceNow MVP. In this episode of #100DaysOfServiceNow, you'll gain insights from her personal experiences, practical advice on navigating challenges, and a vision for seizing opportunities in your professional journey.

While Brad Tilton and MGOPW were out on (much deserved) vacation, Jesalyn Smith, Ebony Akkebala, Sarah Toulson and I made a few "unauthorized" changes to the U&I Hungy app in UI Builder.

I'm beyond thrilled to share some huge news with y’all: I've officially joined the ranks of ServiceNow Gurus!

Join Certified Master Architect Carleen Carter as she guides you through creating a dynamic data-driven flow that can handle approvals, tasks, and more. Coupled with a data lookup table this flow can be used on multiple catalog items, allowing you to scale your catalog quickly, efficiently, and with consistency. Along the way, we will cover best practices on how to build for scalability and delegated administration, all using low and no-code solutions. You’ll come away with a great foundation for your next Service Catalog project!

We’ve collected all of the resources you’ll need to complete the steps in the lab guidebook and continue your Playbook journey after our session concludes (or if you couldn’t attend in person!)

Authentic. Authoritative. Unapologetic. These three powerful words so accurately describe the “CJ and The Duke” podcast and the hosts, Cory “CJ” Wesley and Robert “The Duke” Fedoruk. Listen in as we talk about Managing Customer Expectations!

CreatorCon 2024 Call for Content closes Monday, November 13! All you need RIGHT NOW is an idea with a catchy Title and Abstract (600 characters or less). Regular people, like YOU, speak at both Knowledge and CreatorCon.

Hacktoberfest is an annual event that encourages participation in open-source software development. It takes place in October and is sponsored by DigitalOcean and GitHub. Participants are encouraged to contribute to open-source projects by submitting pull requests on GitHub, and in return, they can earn rewards such as limited-edition T-shirts and other swag. It’s a way to promote and celebrate open-source software development and collaboration within the global developer community.

A few weeks ago, I virtually sat down with ServiceNow Senior Developer Advocates Chuck Tomasi and Lauren McManamon on their ServiceNow Break Point podcast. This was an opportunity to discuss my storied career with ServiceNow and an excuse to “make new friends, but keep the old.”

Have you heard? Generative AI (GenAI) has been on the tip of everyone’s tongue lately! Many folks have strong feelings about GenAI and AI, in general: love, hate, fear, just to name a few. On August 15th, 2023, the ServiceNow Dallas Office hosted an interactive workshop to “discuss how to harness the power of Generative AI for good low code app development.” We heard from several thought leaders, including ServiceNow’s Omar Martinez and Jeff Margolese, joined by a few Cask employees.

Though ServiceNow content is the primary purpose of my website, I'd be remiss if I didn't acknowledge anything outside the ecosystem. In a world full of toxicity and trolls on the internet, these four people have focused their efforts on the good. No two of them are alike, they have different backgrounds, careers, and messages, but they all make me smile when they come across my feed.

ServiceNow Product Managers Brad Tilton and Maria Gabriela Ochoa Perez Waechter (aka MGOPW) have a great playlist of YouTube videos that explore UI Builder with live coding happy hour style videos. When I first started watching the series, I realized there were some set up prerequisites that were required in order to be able to follow along. I couldn’t find any details on this, so I’ve deconstructed it for you

Are you interested in learning UI Builder? Me too! but I feel overwhelmed because I tried diving in and found [...]