• Redirect Records from Classic to Workspace

    Frustrated because your users keep landing in the Classic view after implementing a Workspace? By employing a clever redirection mechanism with Business Rules and Client Scripts, users are seamlessly guided to the right page in Workspace. This ensures greater efficiency, reduces confusion and can help increase the initial adoption for a Workspace deployment. If you're looking to elevate your users' experience and streamline processes, explore our redirection solution and discover how to make the switch to Workspace a smooth one.

    March 13th, 2025
  • Architecting Your ServiceNow Career!

    Let's explore actionable strategies to forge your own career success with #smartCarleen, Carleen Carter, Certified Master Architect and multi-year ServiceNow MVP. In this episode of #100DaysOfServiceNow, you'll gain insights from her personal experiences, practical advice on navigating challenges, and a vision for seizing opportunities in your professional journey.

    November 25th, 2024
  • You & I Builder Live! Episode 26: Oops all guests special

    While Brad Tilton and MGOPW were out on (much deserved) vacation, Jesalyn Smith, Ebony Akkebala, Sarah Toulson and I made a few "unauthorized" changes to the U&I Hungy app in UI Builder.

    June 27th, 2024
  • Pinch Me! I’m an Official ServiceNow Guru!

    I'm beyond thrilled to share some huge news with y’all: I've officially joined the ranks of ServiceNow Gurus!

    June 11th, 2024
  • One Flow to Rule Them All (K22 CreatorCon Lab CCL1141)

    Join Certified Master Architect Carleen Carter as she guides you through creating a dynamic data-driven flow that can handle approvals, tasks, and more. Coupled with a data lookup table this flow can be used on multiple catalog items, allowing you to scale your catalog quickly, efficiently, and with consistency. Along the way, we will cover best practices on how to build for scalability and delegated administration, all using low and no-code solutions. You’ll come away with a great foundation for your next Service Catalog project!

    May 16th, 2024
  • Bring the power of Playbooks to the people who need it most

    We’ve collected all of the resources you’ll need to complete the steps in the lab guidebook and continue your Playbook journey after our session concludes (or if you couldn’t attend in person!)

    May 15th, 2024