I recently had the opportunity to speak with ServiceNow Senior Developer Advocates Chuck Tomasi and Lauren McManamon , as they invited me onto their regular podcast, ServiceNow Break Point. Although the podcast’s tagline is “the ServiceNow developer podcast,” Chuck’s warm welcome at the beginning of every episode ensures space for everyone – “ServiceNow admins, builders, developers, and curious individuals.”

During this engaging conversation, we delved into how my storied career intertwined with the evolution of ServiceNow. As the saying goes, “Make new friends but keep the old,” and that’s precisely what this experience felt like. Chuck and I go way back – all the way to the early days when the ServiceNow HQ was nestled in that iconic wooden spaceship, and Knowledge conferences had a more intimate vibe.

Lauren, on the other hand, is a new friend. Our paths crossed recently at the ServiceNow Developer MVP award dinner at Knowledge and CreatorCon ’23. She and I share a few common interests and are practically neighbors. Well, the Texas definition of neighbors, as she is only a “short” hour’s drive away from me.

Our discussion spanned several subjects, ranging from carefully crafted strategies for customers still relying on age-old Excel processes to ensuring gender-equitable access to technology in elementary schools. And just when you thought the conversation couldn’t get any more diverse, we even managed to carve out some time to discuss the delightful topic of cotton candy.

If you’re as intrigued as I hope you are, the podcast episode is linked below. So grab your favorite beverage, find a comfortable spot, and listen in.