Hi! I’m Carleen Carter!

I’m a ServiceNow Certified Master Architect and MVP, passionate about sharing my knowledge and empowering others in the ServiceNow community. My journey began in 2008, and since then, I’ve been deeply involved in architecting, developing, and implementing ServiceNow solutions. I believe in building with purpose, avoiding tech debt, and creating scalable applications that truly benefit businesses.

I’m constantly learning and exploring new possibilities within the platform, from low-code solutions to complex scripting. I believe everyone has something valuable to contribute, and I’m dedicated to fostering a welcoming and inclusive space for the entire ServiceNow community.

Hi! I’m Carleen Carter!

I’m a ServiceNow Certified Master Architect and MVP, passionate about sharing my knowledge and empowering others in the ServiceNow community. My journey began in 2008, and since then, I’ve been deeply involved in architecting, developing, and implementing ServiceNow solutions. I believe in building with purpose, avoiding tech debt, and creating scalable applications that truly benefit businesses.

I’m constantly learning and exploring new possibilities within the platform, from low-code solutions to complex scripting. I believe everyone has something valuable to contribute, and I’m dedicated to fostering a welcoming and inclusive space for the entire ServiceNow community.

Highlights

  • Technical Expertise: Proficient in ServiceNow scripting, integrations, and data migrations. Deep knowledge of ServiceNow architecture and platform best practices.

  • Client & Project Satisfaction: Consistently praised for professionalism, clear communication, and exceeding expectations.

  • Leadership & Teamwork: Demonstrates strong leadership qualities, effectively guiding teams and collaborating with diverse stakeholders.

  • Problem-Solving: Adept at navigating complex projects, providing actionable solutions, and driving successful outcomes.

  • Communication: Excellent communication skills, able to articulate complex technical concepts to both technical and non-technical audiences.

  • Adaptability: Thrives in fast-paced environments, quickly adapting to changing client needs and project requirements.

Recommendations

"Carleen has an amazing skill set! She knows ServiceNow from the ground up & she's adaptable to almost any situation." Operations Manager ServiceNow Advisory Consultancy "Our stakeholders have all provided very positive feedback regarding the sessions you’ve delivered – huge kudos to Carleen!" Program Manager Fast-Casual Food Chain "I very much appreciate Carleen taking a data-driven approach to this discussion. There was tremendous value to use actual data to support our position." VP of Technology Investment & Asset Management Firm "Carleen made an amazing impact in just two weeks. She offers up actionable advice and we’ve made exponential progress thanks to her insights and knowledge." Director Enterprise Architecture IT Support Services Provider "Carleen consistently delivers extra value to our clients to ensure they have a high quality product. A true unicorn!!!" Practice Lead ServiceNow Advisory Consultancy "Honestly, you are a phenomenal ambassador. I thought highly of Carleen before, but I really respect the organization after hearing her experiences and insight." VP Service Delivery Elite ServiceNow Partner