Hi! I’m Carleen Carter!

I’m a ServiceNow Certified Master Architect and MVP, passionate about sharing my knowledge and empowering others in the ServiceNow community. My journey began in 2008, and since then, I’ve been deeply involved in architecting, developing, and implementing ServiceNow solutions. I believe in building with purpose, avoiding tech debt, and creating scalable applications that truly benefit businesses.

I’m constantly learning and exploring new possibilities within the platform, from low-code solutions to complex scripting. I believe everyone has something valuable to contribute, and I’m dedicated to fostering a welcoming and inclusive space for the entire ServiceNow community.

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Testimonials

Check out what my clients and colleagues are saying about me!

Operations Manager

ServiceNow Advisory Consultancy

Operations Manager

“ServiceNow Unicorn Carleen has an amazing skillset!  Not only does she know ServiceNow from the ground up, she’s adaptable to almost any situation with little preparation.

She helps our clients make smart decisions, and tries to keep them from causing themselves more grief down the road.“

Program Manager

Fast-Casual Food Chain

Program Manager

“Our stakeholders have all provided very positive feedback regarding the sessions you’ve delivered – huge kudos to Carleen“

VP of Technology

Investment & Asset Management Firm

VP of Technology

“Thank you Carleen. I very much appreciate you taking a data- driven approach to this discussion. That is one of our core values… I think there was tremendous value and effectiveness to use actual data to support our position.“

Director Enterprise Architecture

IT Support Services Provider

Director Enterprise Architecture

“Carleen has had an amazing impact on our project since she joined a couple of weeks since ago. She always offers up ACTIONABLE solutions that we can use while being very patient with us. I really feel like we’ve been making some exponential progress thanks to her insights and knowledge.“

Practice Lead

ServiceNow Advisory Consultancy

Practice Lead

“Carleen consistently delivers extra value to our clients above and beyond what is just the standard delivery practices to ensure they have a high quality product aligned with great practices without affecting deliverable deadlines. A true unicorn!!!“

VP Service Delivery

Elite ServiceNow Partner

VP Service Delivery

“Honestly, you are phenomenal ambassadors.  I thought highly of Carleen before, but I really respect the organization after hearing your experiences and insight.“

Highlights

  • Technical Expertise: Proficient in ServiceNow scripting, integrations, and data migrations. Deep knowledge of ServiceNow architecture and platform best practices.

  • Client & Project Satisfaction: Consistently praised for professionalism, clear communication, and exceeding expectations.

  • Leadership & Teamwork: Demonstrates strong leadership qualities, effectively guiding teams and collaborating with diverse stakeholders.

  • Problem-Solving: Adept at navigating complex projects, providing actionable solutions, and driving successful outcomes.

  • Communication: Excellent communication skills, able to articulate complex technical concepts to both technical and non-technical audiences.

  • Adaptability: Thrives in fast-paced environments, quickly adapting to changing client needs and project requirements.